I’ve been using a mobile phone for the past four years, of which my first one, the Samsung R 220, which costed me a hell lot of money in 2003, died of in 1.5 years… I was quite displeased, though I got a new Sony Ericsson K 500i, which was kind of the first phone with mp3 ringtone during its time…
Pretty happy… But, unfortunately, after about 10 months, the joystick started giving some problems…
I went to a Sony ericsson authorized service center, and asked them to replace it free of cost. But they were very adamant. They told, 10 months is close to 1 year.. and so your expiry date is nearly over. We can’t service it free. Moreover, if we take your phone now you will get it only after 1.5 months if you want to avail warranty as the mobile has to be shipped to main office or some nonsense…
So I paid some hefty 900 Rs for replacing my joystick, which failed in another 3-4 months. Meanwhile, I replaced my battery once… (another 1500 Rs)…
It so happens that mobile phones are manufactured by these companies with planned obsolescence in mind. Somehow or the other, every mobile, (atleast Samsung and Ericsson in my case). After my k500i died, I wanted to try a different brand of phones of which Nokia didn’t facinate me much coz they are usually bulky. I went with the Motorola’s thin version the L7 in 2005 or something… and within 4 days, I had a battery problem…!
I was furious with Motorola and called them up. As I had a very bad experience with Sony Ericsson’s warranty center, I went to the Motorola’s service center to pick up a fight or something. But they quitely got my mobile and voila replaced the battery with a new one and asked me to come again if the problem persists. But unfortunately I still had the same problem and I went to their service center (Bangalore MG Road), again. this time they got the phone and replaced the RF Board and now I ended up with a strange problem of calls getting disconnected every 30 seconds. I got sick and went back to the service center and yelled at them, why is it that your company is making all third rate products. They mollified me and told the problem was not with Motorola and it was with the service person’s mistake and they completely changed the inner circuitry. From that day, my phone did not give any problem and I’m using it for more than two years till now…

The service center people at Motorola were kind enough to replace every part immediately (not only for me). Another guy whose, charger was not charging got a brand new charger almost immediately. Their service was very good.

Now, one day, I unfortunately washed my mobile in Washing machine along with my wallet and a hell lot of costly items. I thought that’s the end of the phone.

But to my surprise, the phone worked!!! Three days in sun and that’s it!!! I was just amazed by the quality of the products that Motorola has built into their mobile phones. Is this what Motorola’s six sigma is all about??? Even the battery works great and it’s amazing… 15 minutes in washing machine and still working…!
The L7 also looks just cool… razor thin and kind of beautiful piece of engineering… not only outside but also inside… Batteries are also excellent and I’ve not changed the battery so far…
But yes, Motorola phones user interface sucks and i think that’s probably the main reason why people don’t buy it.
typing a sms into this L7 is a nightmare…
I wonder why Motorola is not investing a seperate Human Computer Interaction group to analyze the issue with their current mobile phones…
But anyway, when this phone dies off, I’ll probably get this cool Motorola E6 one…

If you have/had any experiences with Motorola L7 please comment here…

Mugunth

(PS: I’m in no way associated with Motorola.. This blog could be taken as a happy customers’ feedback..)

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